About eclipse

Frequently Asked Questions

Orders

How do I place an order?
Browse our collections, select your size, and click "Add to Cart". When you're ready, proceed to checkout and complete your payment.

Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 12 hours of placement. After that, the order may already be in processing. Please contact us as soon as possible.

Do you offer Cash on Delivery (COD)?
Yes! We offer COD across most governorates in Egypt. Availability will be confirmed at checkout.

Shipping

How long does delivery take?
Delivery typically takes 2″6 business days depending on your governorate. See our Shipping & Delivery page for full details.

How can I track my order?
Once your order ships, you'll receive a tracking number by email. Visit our Track My Order page for more info.

Do you ship outside Egypt?
Currently, we ship within Egypt only. International shipping is coming soon!

Returns & Exchanges

What is your return policy?
We accept returns within 14 days of delivery for unworn, unwashed items with tags attached. See our Returns & Exchanges page for full details.

How do I exchange an item?
Contact our customer care team with your order number and the item you'd like to exchange. We'll guide you through the process.

Products

How do I find my size?
Check our Size Guide for detailed measurements and tips on finding your perfect fit.

Are your products true to size?
Our pieces are designed to fit true to size. If you're between sizes, we recommend sizing up for a more relaxed fit.

Payments

What payment methods do you accept?
We accept credit/debit cards, online payment methods, and Cash on Delivery (COD).

Is my payment information secure?
Absolutely. All transactions are processed through secure, encrypted payment gateways.

Still have questions? Don't hesitate to reach out to our customer care team — we're always happy to help!